There are many cleaning companies out there and the difference between an adequate, bad, and excellent cleaning company really make a difference. So how do you know which professional cleaning business to use? Here is a list of 15 things to look for before hiring a cleaning service. After reading this list, you will know how to tell which cleaning company is good and which one isn’t (before you hire them):
1. Get price quotes from at least three companies.
There are a few reasons why this should be done. Not only to know which cleaning company is the best priced but also to see how much a gap there is in the prices for the same service. “You get what you pay for” might be cliche but that doesn’t make it untrue. While if the differences in prices aren’t so great, it’s probably best to go with whatever professional cleaning business gives you the most bang for your buck. But if the discrepancy in prices is exponentially different, this should tell you something and give you a reason to be skeptical.
Also when asking for what the price quotes are, it’s recommended to ask if the price quotes include everything (the materials and the labor) and how much a special customized cleaning service might be in additional to the cleaning services which are offered.
2. Ask how long they’ve been in business.
There are many businesses which come and go so a business that has managed to stay in business for awhile says something positive about the cleaning company. While longevity isn’t a guarantee of greatness, it should be a factor that is weighed in. (After all, how can a business stay open for so many years if without having satisfied returning customers?)
3. Ask if they guarantee their work.
Most companies say that your satisfaction is guaranteed, but what does that mean? Does it mean they will offer you a refund if you are dissatisfied? It’s important to find this out before you hire anyone to do a job for you (especially one that guarantees satisfaction).
4. Ask for a list of references.
A good company will have loyal and satisfied customers. It’s advisable to ask for a list of references so you can feel comfortable knowing that you are dealing with a cleaning company salinas that has a large client base of satisfied customers.
5. Can they provide all the cleaning services you need?
When hiring a professional cleaners it’s best to know all the services they offer. Why hire a bunch of cleaning companies when you can hire one to do all the jobs you need? It’s easier to keep track of one company you are hiring (and not having to go over this list every time you hire a new cleaning company) over many? Does the cleaning company do floor waxing, carpet cleaning, have a maid service? It’s best to know all the services they offer before you hire a them. If there are two cleaning companies to choose from and all other things being equal, it’s probably best to hire the one that offers the most services.
6. Do they offer green cleaning products?
Thanks to the influx of the green cleaning movement, one can hire a green cleaning company without worrying if the products they use are less good because they are good for you. Nowadays, green cleaning does just as good a job as non-green cleaning, but does it better, since it cleans without adding chemicals and toxins to the earth. If you are interested in green cleaning, make sure the professional cleaners you are looking for meet the green seal of approval.
7. Do they offer 24/7 emergency cleaning services?
If there is an emergency, such as a flood, broken pipes, clogged toilet, or other such problems that need to be immediately dealt with, it’s reassuring that you can call the cleaning company any time of day to save you from any disasters that may happen. After all, your cleaning company should already be acquainted with your building and has access to it, so it’s easier for them to solve cleaning emergencies and disasters than someone who hasn’t worked for you before.
8. Are they licensed, bonded and insured?
It’s important when hiring a cleaning company (or any company for that matter) to make sure that they are licensed to do the job. Also make sure that there are bonded, which means that they are responsible for any damages, loss, or any other failure that might happen. A professional cleaning business being bonded guarantees that you will not have to suffer any losses on their part since they are responsible for any damages, or failures that could possibly arise. Also, never hire a cleaning company that can’t show you proof that they are insured.
9. Is a customer service representative assigned to your account?
Sometimes it’s hard to get a direct contact to the person who is cleaning for you and if you call the cleaning company you may be directed to someone unfamiliar with your account. Make sure you know who is working on your account and if there is a direct number you can call them at (so you don’t have to waste unnecessary time being transferred and scoping them out).
10. How do you know if how they track your requests and any issues you have?
Ask how the company how they will handle your issues or requests. How will you know when the issue is resolved or the request is completed? Make sure they have a clear procedure in place to assess, address and follow up.
11. Will they create a custom cleaning plan for you?
Before a cleaning service provides you with a quote, they should come look at your building and ask questions about what you are looking for and how they can customize the work for you. It’s important to hire professional cleaners that have a customized cleaning work plan. After all, you are hiring them, so they should provide you with what you want, not what they want.
12. Are the cleaners properly trained in best industry techniques?
Having a staff that if properly trained will guarantee that the cleaning company you hire will give you the best cleaning service available. It’s also important to make sure that the staff is properly trained because certain property (like floors and desks) can accidentally be scratched if cleaned wrong, so know that the cleaning company’s staff is properly trained to in cleaning will ensure that amateur scratches as a result of cleaning improperly will not occur.
13. Be certain they perform background checks on cleaning and management staff.
You are giving your cleaning company access to your property. Make sure they are making sure that their staff is trustworthy (this should be a given and if a company does not perform background check, it’s doubtful that they would stay in business very long).
14. Do they have a deep/detail cleaning schedule?
Unfortunately many cleaning companies forget (or just don’t offer) detailed cleaning.Detailed cleaning (also known as high dusting) is doing a thorough dusting job, cleaning the air vents, doing air vent and edge vacuuming to prevent buildup of dust and grime. Ask your cleaning company if they do a deep cleaning. If not, find one that does, since doing this is the best way to insure that a buildup of bacteria and dirt doesn’t happen.
High dusting should be performed somewhat often, so ask not only if the cleaning service performs a deep cleaning, but how often they do it. Also, Google how often a deep cleaning should be performed so you know that when they says how often they perform a deep cleaning that that is truly often enough.
15. Ask about how they inspect your building and the cleaning they do.
In order to make sure that a cleaning company provides you with the best service possible it’s important to make sure that they have intervals where they inspect your office to make sure it maintains its cleanliness. It’s important to make sure that cleaning companies offer periodic inspections; this shows that the cleaning company truly cares about their customers and are interested in not just doing a once through cleaning job, but similar to a doctor, are interested in checking up on your building to see how it is doing.
If you follow these 15 things, you are ensured to find a much better cleaning company then if you just search blindly. It’s important to take the time to make sure that the cleaning company you find is the best one possible and following this guidelines maximizes your chance so success. Good luck in your search!